Frequently Asked Questions
How to shop online?
The items added to your Shopping Bag will be kept there for as long as you are logged in.
All items that display an “Add to Cart” button may be purchased online, subject to availability.
Once you have made your selection, please click the “Add to Cart” button to place the product in your shopping bag.
When you are ready to finalise your order, please click the “Checkout” button: you will then be guided through the order process. You may remove products from your shopping bag by updating the quantity and then “Update Cart”.
To complete your purchase you will need to fill in your billing and shipping details. You can create an account or log in to your existing account. This allows you to keep track of your order.
When you have completely reviewed your order, click on the “Place order” button on the Website to place your order.
How much do you charge for shipping?
You qualify for complimentary shipping on UK orders and deducted delivery cost for International orders when you sign up to our newsletter. We will email you with a coupon code to use at checkout. You can sign up to our newsletter here. We offer 5 delivery options, Click here for prices and more information.
I haven’t received my coupon code?
If you did not receive your membership reward email with your exclusive coupon code, please check your Spam or Junk email folders. If you are still having issues, please contact us here and one of our client relations ambassadors will be able to help
How do I use my coupon code?
When you subscribe to our newsletter, you will receive an email straightaway with a coupon code. This enables UK customers to get complimentary free Royal Mail Signed For® 2nd Class delivery and deducted International Tracked & Signed for International customers. Simply type the code in the ‘Apply Coupon’ bar at checkout. Once the coupon has been accepted and you can see the code in action under your subtotal, UK customers can go ahead and opt for the Royal Mail Signed For® 2nd Class: £2.33 option and International Customers can opt for Royal Mail International Tracked & Signed: £8.85 to ensure the correct delivery method for your country is applied.
Can I cancel my order?
Once an order has been placed we are no longer able to cancel your order
There’s a problem with my order, what should I do?
We’re sorry to hear you’re having problems with your order, we are more than happy to help come to a resolution. You can contact one of our Client relations ambassadors here for advice. If you have general queries about an order you have placed, contact one of our Client relations ambassadors here.
Can I make changes to my order?
Once an order is ready to be shipped and you have received your Order has been shipped confirmation email notification, we are no longer able to make any changes to the order. If you wish to make changes before your order has been completed, please contact us via our Amendments and Returns form to request a change. Once the order has been changed, you will receive confirmation of the final amendment. Your order will then be processed and shipped. Order Amendments will be considered but cannot be guaranteed.
How long does my order take to process?
Upon receiving your order confirmation email notification, your order can take 24 hours to process. Shipping is dependant on the delivery method opted for. Please see our delivery chart, here for more information.
How long does it take to receive my order?
Once you have received your order has been completed, your item will will be shipped within 24 hours of the notification. Shipping times are dependent on your selected shipping method and delivery location. For additional details on shipping please visit our shipping details page here
How do I track my order?
Once we have shipped your item, you will receive an email notification to confirm your order has been shipped with tracking number for you to track the progress of your order and the courier used.
You can also create an account with us at checkout where all order and tracking information is stored. You can log in at anytime to view your account and order information.
Why was I charged customs?
Any orders outside of the United Kingdom (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Maharani Luxury does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.
What is the return and exchange policy?
We offer a 100% Satisfaction Guarantee on all orders. If your order of false lashes, in the rare occasion does not exceed your highest expectations and arrives faulty, we will refund the amount for all unused, unopened products from your order.
We do not offer exchanges or refunds on our mink lashes due to hygiene purposes. For more information on Returns, please see our return policy for more details.
What forms of payment do you accept?
Maharani Luxury accepts PayPal, Visa, MasterCard and American Express. All transactions will be processed in GBP.
Does Maharani Luxury offer Professional Makeup Artist discounts?
At this time we are not accepting applications from professionals within the make up artist industry. Please subscribe to our newsletter to keep updated with any changes.
How do I apply and care for my Maharani Lashes?
To find out more information on how to apply and take care of your Maharani Luxury Bridal Eyelashes, read our guide on our product care section.
My query is not listed here?
If your query is not listed here, please use the contact us form here and a Maharani client relations ambassador will be happy to help.
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