Delivery and Returns

 

 

HOW CAN I AMEND, EXCHANGE, CANCEL OR RETURN A MAHARANI LUXURY PRODUCT?

Currently at Maharani Luxury we do not offer exchanges or refunds due to the nature of our product and for hygiene reasons
Once an order has been placed we are no longer able to cancel your order. We advise you read all product descriptions, shipping information and ask questions if you are unsure.  Your agreement of purchase is your acceptance of our terms and conditions.
If you wish to make order changes before your order is ready to be shipped ( point of no amendments ) , please use the Returns and Amendments form below to request your change as soon as possible.
We offer a 100% Satisfaction Guarantee on all orders. 
If your order, in the rare occasion, does not exceed your highest expectations and arrives faulty, we will refund the amount for all unused, unopened products from your order. You can return all or part of your order within 14 calendar days for UK returns and 21 calendar days for International Returns from the date of receipt. Simply complete the Returns and Amendments  form below. For International Orders, please visit your local post office to process the return. * You may be required to send in photo evidence for us to process your return. 

We do not accept standard returns.

Once you have submitted your request, one of our client relations ambassador will contact you within 24 hours to provide you with further details.

Maharani Luxury  offers you 5 delivery options. The options will be listed at checkout. 

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Royal Mail Signed For® 2nd Class: £4.50
Delivery aim 2-3  working days

Royal Mail Signed For® 1st Class: £4.95
Delivery aim 1-2 working days

Royal Mail Tracked 48®: £5.50
Delivery aim 48 hours

Royal Mail Tracked 24®: £6.00
Delivery aim 24 hours

International Tracked & Signed: £12.00
Delivery aim to Europe within 2-5 working days
Delivery aim to other International countries within 6-7 working days

Signed Services
We only used signed Services to ship our products and signature is required from the recipient upon delivery. Should your item be returned back to sender, you order will be held, and upon payment of re-delivery will be re-delivered back to you. We may charge a service and administration fee.
Customs 
Any orders outside of the United Kingdom (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival.The recipient of the order is the importer of record and is responsible for all import fees.

RETURNS
All products must be returned using tracked shipping, unused and in their original packaging enclosed with your Name, Address, Email and Order Information and reason for return.
We are unable to process returns without the enclosed information, the items will be held, and upon payment of re-delivery will be re-delivered.  
Please note, you are responsible for the safe return of your item
For Hygiene and safety reasons, eyelashes removed from their internal packaging will not be eligible for reimbursement. Items will be held, and upon payment of re-delivery will be re-delivered back to you. 
If the above conditions are met, you will receive a refund for the returned products as well as the delivery costs that you originally incurred  (except in the case of partial return).  

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